Refund policy
RETURN &; REFUND POLICY
Last Updated: March 6, 2026
At Alviro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy under the conditions outlined below.
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## 1. Return Eligibility
You may request a return within 30 days of the delivery date of your order.
To qualify for a return:
- The return request must be submitted within 30 days of delivery
- The item must be returned in acceptable condition
- Proof of purchase must be provided
- The product must be returned to the address provided by our support team
Returns sent without contacting us first may not be accepted.
To start a return, please contact us at:
support@tryalviro.com
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## 2. Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.
Alviro is not responsible for lost return shipments.
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## 3. Restocking Fee
All approved returns are subject to a 15% restocking fee.
This fee helps cover handling, processing, and restocking costs associated with returned merchandise.
The restocking fee will be deducted from the total refund amount.
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## 4. Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved:
- Your refund will be issued to the original payment method
- The refund amount will be minus the 15% restocking fee
- Original shipping costs (if any) are non-refundable
Refunds typically process within 5–10 business days, depending on your payment provider.
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## 5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products returned outside the 30-day return window
- Items returned without authorization
- Products damaged due to misuse or improper handling
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## 6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.
We will review the situation and work to resolve it as quickly as possible.
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## 7. Contact Information
For all return or refund inquiries, please contact:
Alviro
Website: https://tryalviro.com
Email: support@tryalviro.com
Phone: +1 220-252-2091